Privacy Policy
Privacy Policy
Effective Date: 13 Nov 2024
Welcome to WhatsEdge! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our WhatsApp marketing and CRM platform, including AI-powered tools.
1. Information We Collect
We collect the following types of information:
a. Information You Provide
Account Information: Name, email address, phone number, business details, payment information, and any data you provide during registration or use of our services.
Content: Messages, templates, and other materials uploaded or created using our platform.
b. Automatically Collected Information
Usage Data: Log data, IP addresses, browser type, device information, and interaction details.
Cookies: Information from cookies and similar tracking technologies.
c. Third-Party Information
Data obtained through integrations with third-party platforms (e.g., WhatsApp) or services you connect to WhatsEdge.
2. How We Use Your Information
We use your information to:
Provide and improve our services, including AI-powered features.
Process transactions and manage billing.
Send you service updates, notifications, and marketing communications (you can opt-out at any time).
Ensure compliance with applicable laws and regulations.
Analyze usage patterns to enhance user experience and optimize performance.
3. Sharing Your Information
We may share your information with:
Service Providers: Trusted third parties who assist with operations like payment processing, analytics, and hosting.
Business Partners: For integrations and services you request or approve.
Legal Compliance: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
We do not sell your personal data to third parties.
4. Data Retention
We retain your data only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Comply with legal obligations.
Resolve disputes and enforce agreements.
Upon request, we will delete your data in accordance with applicable laws.
5. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your data.
Correction: Correct inaccurate or incomplete information.
Deletion: Request deletion of your data.
Objection: Object to the processing of your data for certain purposes.
Portability: Receive your data in a portable format.
Withdraw Consent: Revoke consent where processing is based on it.
To exercise your rights, contact us at privacy@whatsedge.com.
6. Data Security
We use industry-standard measures to protect your data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute data security.
7. Cookies and Tracking
We use cookies and similar technologies to:
Enhance your experience on our platform.
Analyze usage patterns.
Provide personalized content.
You can manage your cookie preferences through your browser settings or by using tools provided on our website.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.
9. Children’s Privacy
WhatsEdge is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. International Users
If you access WhatsEdge from outside India, note that your data will be processed in accordance with Indian laws. By using our platform, you consent to the transfer of your information to India or other locations where we operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notifications. Continued use of our services indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
WhatsEdge Privacy Team
Email: info@whatsedge.com
Website: www.whatsedge.com